Tips for a better Photocopier Deal

1 Make sure you know the RRP (Recommended Retail Price) or SSP (Suggested Selling Price) of the equipment you are looking at purchasing.

Once you have this ensure you get a minimum of 50% discount never buy a photocopier with less than 50% discount.

Often you can get a discount much higher than this but if your being offered less than 50% discount they are trading on your ignorance of the market.

2) Find out the maximum monthly volume that your machine is covered to produce by the service contract. Get this in writing and get it from the Service manager NOT the salesperson.

Why?

Because when your machine starts to become unreliable the most common cause given to you by your supplier will be "Its because its being overworked"
Which can be true but is often a ploy to get you to upgrade early or to upgrade to a larger machine or both.

So why the service manager?
Well simply because the salesman will often no longer be with the company or have moved into a different role. They then say he had no authorisation to make such claims, its a common ploy to blaim everything on the previous salesperson.
The other is its got nothing to do with the salesman and isnt his responcibilty or area of expertise.

3) Service costs, be as diligent about getting the best service cost as you are about the cost of the hardware.

Two things ask for a price freeze on the service costs upfront in writing on the contract something along the lines of "Service price to be held for 3 years from installation"

The other is next time you get a letter stating there will be a price increase on your service contract write back challenging it. Say your unhappy to accept an increase and request a breakdown of all the service visits in the last 12 months, including faults fixed responce times and terms of cancellation should you decide to cancel.

Why? well most customers simply accept any price increase as long as its not perceived to be too high and many suppliers simply send out increases on that basis so that the clients that challenge it simply get a letter apologising saying they shouldnt have received an increase letter or more common they simply cancel it.